Shipping policy

🌙 Moon Kissed Jewels Shipping Policy

At Moon Kissed Jewels, we take pride in carefully packaging every order of jewelry, crystals, tumblers, pens, keychains, charms, and other unique treasures. Please review our shipping policy before placing your order.

Processing Time

Orders are processed within 3-5 business days after payment is received.
Custom or personalized items may require additional processing time.
Processing times may vary during holidays, sales, or high-volume periods.

Shipping Method

Orders are shipped using standard shipping unless otherwise specified.
A tracking number will be provided when available once your order has shipped.

Shipping Address

Buyers are responsible for providing a complete and accurate shipping address at checkout.
Moon Kissed Jewels is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Additional shipping fees may apply if a package is returned due to an incorrect address.

Shipping Delays

Moon Kissed Jewels is not responsible for delays caused by:

Shipping carriers
Weather conditions
Holidays
Natural disasters
Other circumstances beyond our control

Lost or Stolen Packages

Moon Kissed Jewels is not responsible for lost, stolen, or missing packages once they have been marked as delivered by the shipping carrier.

If you believe your package has been lost, please contact the shipping carrier directly and file a claim if necessary.

Damaged Items During Shipping

If your order arrives damaged, broken, or dismantled, please refer to our Damaged Item Return Policy.

Damage claims must be submitted within 7 days of delivery.
Clear photos of the item and original packaging are required for review.

International Shipping

International buyers are responsible for any customs fees, duties, taxes, or import charges associated with their order.
Moon Kissed Jewels is not responsible for delays caused by customs processing.